Last updated: [9 February 2026]
This Privacy Policy explains how [Your Company Name] (the “Site”, “we”, “us” or “our”) collects, uses and discloses personal information when you visit [your domain] (the “Site”) or contact us via our website (together, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” means any user of the Services, including website visitors and people who submit an enquiry.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post any updated version on this page and update the “Last updated” date.
How we collect and use your personal information
The personal information we collect depends on how you interact with us. In general, we collect information you provide to us when you contact us, and limited technical information generated when you use the Site.
What personal information we collect
Information you provide directly to us
When you submit our contact form (or email us), you may provide:
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Basic contact details (such as your name and email address, and phone number if you choose to provide it)
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Enquiry details (the contents of your message and any information you include)
You can choose not to provide certain information, but this may mean we’re unable to respond to your enquiry.
Information we collect automatically (cookies/usage data)
Like many websites, some information may be collected automatically when you use the Site (for example, IP address, device/browser type and pages visited). This is typically collected via cookies or similar technologies for security and basic site operation, and (if enabled) analytics.
For more details, see our Cookie Policy: [link].
Information we receive from service providers
We may receive limited information from suppliers who support our Services, such as:
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our website hosting provider
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our email provider
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any form/spam-prevention tools we use on the Site
We treat any such information in line with this Privacy Policy.
How we use your personal information
We use your personal information for the following purposes:
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Responding to enquiries (including communicating with you about your request and any reasonable follow-up)
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Customer support and record-keeping (keeping a basic correspondence trail so we can deal with queries consistently)
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Security and preventing abuse (e.g., protecting the Site and our inboxes from spam/fraud)
We do not use contact form details for marketing.
Lawful basis (UK GDPR)
We usually process enquiry data based on:
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Legitimate interests (it’s in our legitimate interests to respond to messages sent to us and keep basic records), and/or
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Contract (pre-contract steps) where your enquiry is about a service you’re asking us to provide (e.g., requesting a quote)
Cookies
We may use cookies and similar technologies to help the Site function, to keep it secure, and (if enabled) to understand how visitors use the Site. You can manage cookies through your browser settings and (where applicable) our cookie settings tool/banner. See our Cookie Policy: [link].
How we disclose personal information
We may disclose personal information to trusted third parties only where necessary to operate the Services, for example:
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IT/hosting and website support providers
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email and communications providers
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security/spam-prevention providers
These suppliers process personal data on our instructions and are required to protect it.
We may also disclose information if required to comply with law, enforce our terms, or protect our rights.
Security and retention
We take appropriate measures to protect personal information. However, no method of transmission over the internet is completely secure.
We keep enquiry data only for as long as necessary to respond and manage follow-up, and to maintain reasonable records.
Typical retention: [e.g., 12 months] after the last correspondence, unless we need to keep it longer for legal, regulatory or dispute reasons.
Your rights and choices (UK)
You have rights under UK data protection law, including:
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Access (request a copy of your personal data)
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Rectification (correct inaccurate data)
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Erasure (request deletion in certain circumstances)
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Restriction (limit processing in certain circumstances)
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Objection (object where we rely on legitimate interests)
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Data portability (in certain circumstances)
To exercise your rights, contact us using the details below. We may need to verify your identity before responding.
Complaints
If you have concerns about how we use your personal information, please contact us first and we’ll try to resolve it. You can also complain to the UK regulator, the Information Commissioner’s Office (ICO).
International transfers
Some of our service providers may process data outside the UK. Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place (for example, adequacy regulations or approved contractual protections).
(If you know you don’t transfer data outside the UK, change this section to: “We do not routinely transfer personal data outside the UK.”)
Contact
If you have any questions about this Privacy Policy or want to exercise your rights, contact us:
Severn Dance Studios Limited
Email: [privacy@yourdomain.co.uk]
Address: [your address]